Center Director

• Lead and manage all aspects of patient flow and clinic operations
• Execute BrightView’s operations playbook for the clinic
• Plan, lead, and deliver regular team meetings
• Ensure a consistent and high-quality patient experience within the clinic setting
• Identify and facilitate resolution of issues and conflicts within the center
• Ensure clinic staff compliance with established policies, procedures, workflows, and training
• Manage site-level personnel across multiple professional disciplines
• Cultivate staff development and set clear performance expectations
• Establish staff performance improvement plans and redirection/retraining efforts
• Develop community partnerships with BrightView’s Outreach teams
• Ensure collaboration with the Quality department partner
• Fulfill the Program Administrator Role as outlined by State Administrative Code as needed
• Follow and enforce federal, state, and local healthcare requirements
• Lead new staff onboarding and training

Requirements

• 2+ years of experience in a human service-related field, preferably in a drug and alcohol setting; or 2+ years’ experience in a clinic-based position within BrightView with leadership/management responsibilities
• Demonstrated management and leadership capabilities
• Ability to build a team-centric environment and cultivate collaboration in a multidisciplinary healthcare environment
• Competence working with a diverse population of colleagues and patients
• Problem-solving ability with a sense of urgency
• Professionalism and conflict-management skills
• Adaptability within a dynamic work environment
• Excellent verbal, written, and presentation skills
• Empathy and compassion for supporting patients’ recovery journeys
• High integrity and compliance with work standards and regulatory requirements
• Prior experience with harm reduction is a plus
• Bachelor’s degree preferred

Core Competencies

Demonstrates strong leadership and management capabilities in clinic operations, ensuring compliance with healthcare regulations and fostering a collaborative team environment. Skilled in staff development, conflict resolution, and delivering high-quality patient experiences.