As a fully remote CDN Support Engineer I, the successful candidate will manage technical issues for developers, providing troubleshooting support across a global edge network while collaborating with Principal Support Engineers to enhance their expertise in CDN technologies. Key responsibilities Assist customers in troubleshooting technical issues through Zendesk and Discord, delivering clear explanations and solutions Investigate performance issues related to caching, HTTP behavior, SSL/TLS, DNS configuration, and connectivity Monitor network health and collaborate with Engineering and Product teams to address bugs or platform issues Required qualifications 3+ years of experience supporting developer-facing infrastructure such as hosting platforms or cloud environments Strong understanding of core internet technologies, including DNS, HTTP/HTTPS, and caching Hands-on experience troubleshooting production issues affecting live customer traffic Proficiency with diagnostic tools like curl, dig, and traceroute Ability to methodically investigate technical problems to identify root causes