CCBHC Operations Director

Overview

Helio Health is looking for an experienced behavioral healthcare professional for our open CCBHC Operations Director position. Our Syracuse-based Certified Community Behavioral Health Clinic (CCBHC) delivers essential behavioral health services to thousands of individuals each year. We are seeking a dynamic and experienced professional to join our team and help drive operational excellence.

Job Locations: US‑NY‑Syracuse
Category: Program Leadership
Position Type: Full‑time
Work Arrangement: Onsite
ID:

Salary range: $115,000- $128,000 per year. Sign‑On Incentive: up to $8,000 based on licensure and certifications.

The CCBHC Operations Director will work in close partnership with the clinically focused CCBHC Service Director to oversee all operational aspects of the clinic. This hands‑on leadership role is responsible for: Financial Oversight , Facilities & Safety , and Operational Improvement .

Responsibilities

• Financial Oversight: Leading program financing, including budget development, fiscal monitoring, and collaboration with internal departments on shared resources.
• Facilities & Safety: Managing safety and security initiatives, implementing workplace procedures and protocols, and ensuring the physical plant and grounds meet agency standards.
• Operational Improvement: Identifying opportunities for improvement, developing and implementing initiatives, creating supporting documentation, educating staff, and monitoring outcomes.
• Oversee clinic productivity, ensuring performance aligns with budgetary goals and expectations.
• Work collaboratively with providers, staff and leadership to support achievement of operational and strategic clinic objectives.
• Ensure high‑quality, person‑centered care and compliance with healthcare laws and regulations.
• Lead building‑wide safety and security initiatives.
• Maintain physical plant and external grounds in accordance with agency standards.
• Recommend and implement effective workplace procedures and protocols to enhance operational efficiency and effectiveness.
• Deliver excellent customer service and resolve complaints and issues that arise.
• Participate in organization and community committees as assigned.
• Maintain accurate and timely documentation in accordance with agency and regulatory requirements.
• Represent program to the community.
• Other duties as assigned.

Working Relationships

• Provides direction to and keeps the Sr. Regional Vice President informed of program utilization, practice and program development, staffing, facility, regulatory compliance and budgetary issues.
• Supervises the CCBHC Service Director and/or delegates supervision of staff, volunteers and/or student interns.
• Member of the Helio Health Extended Leadership team and works collaboratively with program leadership within the facility.
• Works collaboratively with Operational Support Departments.
• Develops and maintains relationships with funding, regulatory and community partners.

Qualifications

• Minimum of five years of experience in a leadership position with responsibilities in financial and operations management, cross‑functional collaboration, quality control and program design and development.
• Bachelor’s degree in healthcare management, business administration or related field required. Master’s degree preferred. Other degrees, including human services, accepted with sufficient employment experience.
• Equivalent combination of training and experience may satisfy educational requirements.
• Valid NYS Driver License.

Benefits

• Health insurance including dental and vision for employees and families.
• Paid vacation and sick leave – no waiting period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company‑paid short‑term disability insurance.
• Company‑sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.