Tata Consultancy Services in Riverton, UT, is seeking a senior contact center architect to configure CCaaS, design ACD routing, and integrate CRM systems. The role will cover SIP trunking, IVR, and omnichannel routing across multiple channels, with emphasis on reliability and compliance.
You will collaborate with Security, Network, and Application teams; maintain platform health; and develop runbooks and documentation while ensuring PCI-DSS/HIPAA compliance.
#J-18808-LjbffrCCaaS Technical Architect: Omnichannel Contact Center in riverton at Unknown Company
This position is listed as full time and onsite.