Tata Consultancy Services in the United States is seeking a CCaaS specialist to configure, deploy, and support contact center solutions across voice, chat, SMS, email, and social channels. You will design ACD routing, build IVR workflows, and manage telephony connectivity while ensuring compliance and high availability.
The role emphasizes omnichannel routing, authentication workflows, and integration with Salesforce/ServiceNow.
#J-18808-LjbffrCCaaS Solutions Architect in oklahoma city at Unknown Company
This position is listed as full time and onsite.