GAC Solutions in Miami, FL seeks a senior expert with 10+ years in contact center operations and CCaaS platforms to design and implement global support models with 24x7 coverage. Remote role with occasional travel, requiring experience in large-scale transformation and managed services.
The candidate will optimize platforms such as Genesys, NICE, and Salesforce to enhance customer experience and drive operational excellence across global teams.
#J-18808-LjbffrCCaaS Lead: Global 24x7 CX Transformation (Remote) in Location not specified at Unknown Company
This position is listed as full time and able to be worked remotely.