Role Description
We are seeking a CCaaS-AWS Connect-Senior Engineer for a contract position, working on-site in Phoenix, AZ. In this role, you will design, develop, and maintain cloud-based contact center as a service (CCaaS) systems using AWS Connect. Daily responsibilities include software development, infrastructure management, implementing cloud solutions, database administration, and system optimization. You will collaborate with cross-functional teams to ensure the delivery of efficient and secure cloud environments while identifying opportunities for system improvements.
Qualifications
- Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
- Experience with automated release management using GitHub Actions.
- Experience in architectural design and modeling should possess strong skills in designing and modeling complex systems and architectures.
- Good understanding of data structures, algorithms, and design patterns
- Great written communication and documentation abilities
- Strong understanding of cloud security architecture and Encryption and OAuth.
- Looks proactively beyond the obvious for continuous improvement opportunities.
- Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
- Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.