Casualty Specialist III

Casualty Claim Specialist III

AIG is a leading global insurance organization providing a broad range of property casualty insurance products and services.

About the role

The Casualty Claims Specialist III will handle West Virginia auto and general liability claims under general supervision, including moderate to high exposure claims involving litigation. The role requires accurate and thorough documentation, resolution action plans based on applicable law and coverage, and exceptional customer service with ongoing communication to stakeholders throughout the claim life cycle.

Additional responsibilities include:

• Maintains high standards of customer service, including prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conducts a thorough investigation of coverage, liability, and damages; documents facts and maintains evidence to support claim resolution.
• Complies with all statutory and regulatory requirements in all applicable jurisdictions.
• Establishes appropriate loss and expense reserves with documented rationale; reviews reserves consistently throughout the life of the file.
• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintains and manages a diary system to efficiently manage and resolve assigned claim inventory.
• Property and casualty licenses are required and must be obtained within 6 months of hire.

What we’re looking for:

• Bachelor’s degree or equivalent work experience.
• 3‑5 years of previous claim handling experience preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Analytical with good decision‑making skills.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously, and exercise good judgment.
• Property and casualty licenses required and must be obtained within 6 months of hire.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to