Casualty Claims Adjuster

Company Description Forge Insurance specializes in commercial auto insurance designed to support independent insurance agents and small business owners with clear, fair, and straightforward coverage. The company combines advanced technology with experienced insurance professionals to deliver solutions that are both efficient and reliable. Forge’s focus on transparency and exceptional customer service helps clients feel confident in their protection. Team members join a mission-driven organization committed to making insurance easier to understand and manage. At Forge, the culture emphasizes innovation, collaboration, and practical solutions that protect the American dream.

Role Description The Casualty Claims Adjuster is a full-time, remote role responsible for managing and resolving casualty and property damage claims for commercial auto policies. Day-to-day tasks include investigating claims, reviewing coverage, gathering statements and documentation, and assessing liability and damages. The adjuster will negotiate fair settlements, maintain accurate claim files, and ensure timely communication with policyholders, claimants, and agents. This role also involves collaborating with internal teams, vendors, and legal resources as needed to support effective claims resolution. The Casualty Claims Adjuster is expected to follow company standards, regulatory requirements, and best practices to deliver consistent, customer-focused claims handling.

Qualifications

• Strong skills in Claims Resolution and Claims Handling, with the ability to manage claims from first notice through settlement.
• Experience in Claims Management, including organizing case files, tracking progress, and meeting service-level timelines.
• Knowledge of Bodily Injury evaluation and documentation, particularly in commercial auto contexts.
• Solid understanding of Insurance principles, policy language, and coverage interpretation.
• Prior experience as a casualty injury adjuster, preferably in commercial lines.
• Ability to analyze facts, apply policy provisions, and make sound, data-driven decisions.
• Effective written and verbal communication skills, with a customer-focused approach.
• Comfort working in a remote environment with strong time management and self-organization.
• Proficiency with claims management systems and standard office software; familiarity with technology-enabled workflows.
• Relevant professional certifications or licenses (such as adjuster licenses) and a high school diploma or bachelor’s degree in a related field are beneficial.

Salary Range

$55,000-$85,000