Casino General Manager (On site) Starting $200K DOE

Job Details
Job Location: Black Oak Casino Resort - Tuolumne, CA 95379
Job Shift: Any

Essential Responsibilities and Duties:

Executive Leadership

• Provide visionary leadership that promotes innovation, accountability, operational excellence, and continuous improvement throughout the organization.
• Develop and execute strategic business plans designed to maximize profitability, enhance guest satisfaction, and support long-term organizational sustainability.
• Lead the executive leadership team in establishing measurable goals, objectives, and performance standards.
• Foster a culture built upon integrity, respect, collaboration, accountability, and exceptional guest service.
• Serve as the senior operational advisor to TEDA Officers regarding casino and resort performance, emerging opportunities, operational risks, and strategic initiatives.

Strategic Planning

• Develop comprehensive short-term and long-range strategic plans supporting continued growth and financial success.
• Evaluate emerging gaming technologies, hospitality trends, entertainment opportunities, and market conditions to maintain competitive positioning.
• Identify opportunities for expansion, capital improvements, operational efficiencies, and new revenue generation.
• Lead organizational change initiatives while minimizing disruption to operations.

Financial Management

• Develop, administer, and monitor annual operating and capital budgets.
• Ensure sound financial stewardship through effective fiscal management and internal controls.
• Monitor financial performance using key operational metrics and recommend corrective actions when necessary.
• Oversee revenue optimization across gaming, hotel, food and beverage, retail, entertainment, and ancillary business operations.
• Present financial results, forecasts, and operational analyses to TEDA Officers and governing bodies.

Operational Leadership

Provide executive oversight for all departments, including but not limited to:

• Gaming Operations
• Hotel Operations
• Food & Beverage
• Marketing
• Public Safety/Security
• Human Resources
• Finance
• Information Technology
• Facilities & Maintenance
• Environmental Services
• Surveillance
• Cage Operations
• Table Games
• Slots
• Entertainment
• Retail Operations

Ensure departments operate collaboratively while maintaining the highest standards of service, safety, efficiency, and accountability.

Guest Experience

• Champion a culture of exceptional guest service throughout the property.
• Establish service standards that exceed guest expectations.
• Monitor guest satisfaction metrics and implement service improvements.
• Personally represent the organization during significant guest relations matters when appropriate.

Human Capital Leadership

• Recruit, mentor, develop, and retain high-performing executive leaders.
• Establish succession planning strategies for key leadership positions.
• Promote employee engagement through leadership development and recognition initiatives.
• Ensure fair, consistent application of organizational policies.
• Partner with Human Resources to support workforce planning, organizational development, compensation strategies, and employee relations.

Regulatory Compliance

• Ensure full compliance with:
• Indian Gaming Regulatory Act (IGRA)
• National Indian Gaming Commission (NIGC)
• Tribal-State Compact
• Tribal Gaming Ordinances
• Internal Controls
• Federal, State, and Tribal regulations

Maintain productive working relationships with regulatory agencies and auditors.

Risk Management & Security

• Promote a culture emphasizing safety, security, ethics, and regulatory compliance.
• Ensure effective internal controls protecting organizational assets.
• Oversee enterprise risk mitigation strategies.
• Coordinate emergency response planning and business continuity efforts.

Community & Tribal Relations

• Represent Black Oak Casino Resort with professionalism throughout Tribal, governmental, business, and community organizations.
• Maintain productive relationships with Tribal leadership while supporting the economic and cultural priorities of the Tuolumne Band of Me-Wuk Indians.
• Participate in community engagement activities that strengthen the organization’s reputation.

Organizational Excellence

• Develop organizational policies that improve efficiency and accountability.
• Encourage innovation and continuous improvement initiatives.
• Utilize operational metrics and performance dashboards to drive informed decision-making.
• Lead cross-functional initiatives that improve organizational effectiveness.

Additional Responsibilities

• Perform other duties as assigned by TEDA Officers.

Qualifications

Essential Qualifications:

Education

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, Public Administration, or a closely related field is required.
• Master’s degree (MBA, MPA, or similar) is preferred.

Experience

• Minimum of seven (7) years of progressively responsible executive leadership experience within casino gaming, hospitality, or integrated resort operations.
• Tribal gaming experience strongly preferred.
• Demonstrated success leading large, complex organizations with multiple operational divisions.
• Proven experience managing multi-million-dollar operating budgets.

Knowledge, Skills & Abilities

• The successful candidate will demonstrate:
• Executive leadership and organizational management expertise
• Strategic planning and execution
• Financial analysis and budgeting
• Casino gaming operations
• Hospitality and resort management
• Revenue optimization
• Regulatory compliance
• Tribal government relations
• Executive communication and public presentation skills
• Organizational development
• Employee engagement and leadership development
• Conflict resolution and negotiation
• Risk management
• Operational analytics and data-driven decision making
• Crisis leadership and emergency management
• Change management
• Cross-cultural communication and sensitivity

Licenses & Certifications

• Ability to obtain and maintain all required Tribal Gaming Licenses.
• Ability to successfully complete required background investigations.
• Must be bondable.
• Valid driver’s license.

Physical Requirements

• Ability to move throughout a large resort property for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work evenings, weekends, holidays, and special events as operational needs require.

Work Environment

• This position is performed in a 24-hour casino resort environment that includes gaming areas, hospitality venues, offices, restaurants, entertainment facilities, and outdoor property locations. The General Manager must be available to respond to operational issues outside of normal business hours and maintain a visible leadership presence throughout the property.

Physical Demands:

• Must be physically able to perform all job requirements.
• Must be able to lift 25 pounds and occasionally more with assistance.

Work Environment:

• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work outside in all weather conditions.
• Must be able to work all shifts, weekends, holidays, and special events.