Cash and Trade Processing Senior Manager

* Appropriately assess risk in business decisions, safeguarding Citigroup, its clients, and assets.* Drive compliance with applicable laws, rules, and regulations.* Adhere to Policy and apply sound ethical judgment.* Escalate, manage, and report control issues with transparency and urgency.* Effectively supervise the activity of others and create accountability and ownership of responsibilities.* Ensure procedures for all tasks are defined and known by the team* Ensure proper risk self-assessment items are identified and discussed with management and risk.* Mentor team members and provide support and guidance specific to individual development plans.* Ensure the team has a strong understanding of role, responsibility and performance expectations.* Create a team who is pro-active, accountable, and takes ownership.* Ability to effectively lead a team consisting of exempt and non-exempt staff.* Provide support, training, and coaching to production support analysts and UAT specialists.* Partner with group manager, business requestors, and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance.* Advanced program or project management skills with a focus on translating program needs into requirements and timelines.* Ability to manage self and team members to drive execution and delivery against program objectives, including client SLA and client perceptible error resolution.* Identify program requirements, activities, and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.* Support technology-based projects, assisting with planning, requirements, procedure creation, training, and implementation.* Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs.* Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars.* Provide thought leadership and direction to functional groups.* Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance, and client impact.* Identify and manage risk, minimizing outcomes and escalating where appropriate.* Ability to create, develop, and implement process improvement strategies.* Collaborate with stakeholders and cross-functional teams (internal and external partners/vendors) to launch campaigns and projects with high quality, within regulatory guidelines, and achieving desired results.* Work with Product partners on process changes impacting staffing and/or overall expense.* Ability to speak with and collaborate with cross-functional units within the bank, including senior officials and decision makers.* Manage a multi-site operational support team of 10+ staff members across three 24/7 Lockbox locations (Delaware, New York, Texas).* Manage a UAT team, partnering with development, IT project managers, business partners, and external vendors.* Represent Public Sector Lockbox in day-to-day management of Production Support issues, initiatives, and implementations for operations units in Newark, DE, Irving, TX, and Buffalo, NY.* Effectively manage the production workflow for all operational processes, providing technical, application, or hardware support.* Understand workflow and applications processes such as file management, transmission, mainframe process knowledge, file/report release, validation, audit tracking, reporting, escalation with support teams, root cause analysis of system issues, etc)Federal Reserve Bank).* Manage end-of-day extract and transmissions for Public Sector Agency clients, including mainframe process knowledge, file/report release, validation, audit tracking, and reporting.* Document technical, application, and hardware processes/procedures and train operation teams and new members.* Manage hardware and software vendors day-to-day relationship, ensuring operational deadlines/requirements are met and analyzing reported issues/trends.* Manage technical defects and issues as first and second-level support, determining when to report to Technology and Vendor support, and managing from report to resolution.* Initiate technical calls to address issues, conduct crisis management, and follow escalation frameworks.* Serve as a next-level escalation or manage issues as necessary, potentially requiring off-shift coverage.* Regularly review reported defects and issues with Technology partners and manage through to resolution.* Responsible for updating and reporting to the Management team regarding status, aging, and management of issues.* **Education:** Bachelor's degree or equivalent work experience.* **Experience:**+ People management experience required.+ 3+ years experience in Production Support, Application Support, Business Analysis, or Project/program Management (preferred).+ 6-10 years of experience in a related senior-level role with experience in trade/cash operations and management.+ Proven experience in creating and implementing processes that result in improved business performance.* **Technical Knowledge:**+ Knowledge of APS or lockbox operation is required.+ Manage operational hardware vendor support and performance.+ Understanding of core operation and technical principles.+ Intermediate to advanced knowledge of MS products (Excel, Word, PowerPoint, possibly Access) for status and incident reports.+ Development of Business Requirements Documentation (BRD) and UAT Experience preferred.* **Skills:**+ Effective verbal and written communication and strong analytical skills.+ Resolution-oriented approach required.+ Strong leader, self driven, and results-oriented.+ Strong documentation skills (technical documents, reports, meeting minutes, notes).+ Ability to communicate technical specs and solutions to a non-technical audience.+ Excellent interpersonal, analytical, and problem-solving skills.+ Six Sigma/Lean oriented with root cause and mitigation analysis skills with a sense of urgency through to resolution.* **Availability:** Flexible with work schedule - able to provide escalation/production support on-call, as needed, including many nights and weekends onsite* **Citizenship:** Must be a US citizen or US legal resident
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