Caseworker, SAF Call Center

Providing crucial support to military members and their families, the full-time hybrid Caseworker, SAF Call Center will manage client interactions, assess needs, and coordinate emergency assistance while working a rotating schedule that includes weekends and holidays. Key responsibilities: Interview callers and coordinate service requests, recording client information in the case management system Deliver emergency communication messages to military locations and provide follow-up actions for complete client service Collaborate with other Red Cross units to ensure timely and effective case management services Required qualifications: High School Diploma or equivalent Minimum 3 years of related experience, preferably in a social service agency or service contact center Familiarity with medical terminology and the military community Strong computer skills, including proficiency in Microsoft Office Suite Ability to work in a fast-paced environment and demonstrate strong communication skills