Caseworker

Position: Case Worker

Location: New York, NY 10029

Job Type: Contract

Contract: 13 weeks

Schedule: 8:00 am to 4:00 pm or 9:00 am to 5:00 pm

Guaranteed Hours per Week: 35

Pay: $35 to $40/hr on W2

Job Summary

Pride Health is hiring a Case Worker to support patient coordination, scheduling, referral management, data tracking, and care navigation within a healthcare setting. The role will assist patients throughout the care process, coordinate internal and external referrals, maintain patient records, and help identify and address barriers to care.

The ideal candidate will have healthcare or procedural scheduling experience, strong organizational skills, proficiency with EPIC scheduling tools , and the ability to manage high-volume scheduling and competing priorities.

Responsibilities

• Track patients, appointments, workups, health outcomes, and survivorship care plans to support continuity of care.
• Assist patients from initial screening through diagnosis and coordinate appropriate follow-up.
• Coordinate outside and in-house referrals and obtain necessary medical records, mammograms, pathology results, and other patient information.
• Provide navigation support to newly diagnosed patients and participate as part of the outpatient care team.
• Evaluate barriers to care and coordinate appropriate resources and referrals.
• Support genetic testing by interviewing patients, determining insurance status, processing financial hardship forms, and communicating with testing companies.
• Refer patients with high-risk lesions and genetic risk to appropriate providers and genetics professionals.
• Maintain accurate patient databases, records, meeting minutes, and related documentation.
• Facilitate financial clearance and counseling processes for pre-operative breast surgery patients.
• Monitor tumor registry information and use relevant data for presentations and grant submissions as needed.
• Verify insurance information and authorizations by telephone and electronically.
• Monitor referral work queues and triage/schedule patients when needed.
• Use EPIC scheduling tools, including Snapboard and referral work queues .
• Enroll patients in MyChart .
• Communicate with clinicians and staff to identify and address workflow and patient-care challenges.
• Establish and maintain effective working relationships across departments to support a positive patient experience.
• Participate in community outreach and educational programs focused on breast disease, breast cancer education, prevention, and early detection.
• Schedule and coordinate meetings with providers and administrators to address program-related concerns.
• Report issues and concerns to leadership and provide recommendations as needed.
• Provide coverage for OR scheduling staff when necessary.

Requirements

• Bachelor’s Degree from an accredited college or university.
• Minimum 2 years of healthcare OR or procedural scheduling experience .
• Experience with high-volume scheduling in a fast-paced healthcare environment.
• Proficiency with EPIC scheduling tools , including Snapboard and referral work queues.
• Strong organizational skills and attention to detail.
• Effective communication and collaboration skills.
• Ability to prioritize competing demands and meet daily deadlines.
• Ability to work effectively under pressure.
• Experience coordinating referrals and managing patient information.
• Strong knowledge of insurance verification and authorization processes.
• English proficiency in reading, writing, and speaking.

Preferred Qualifications

• Bilingual English/Spanish proficiency.
• Experience with patient navigation or care coordination.
• Experience with MyChart and EPIC workflows.
• Experience with genetic testing coordination and financial hardship processes.
• Experience maintaining patient databases and tumor registry information.
• Experience supporting breast health or oncology programs.
• Community outreach and patient education experience.
• Ability to provide scheduling coverage across related clinical functions.

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.