Caseworker 2 (MH) Administrative Case Manager - Adults

Caseworker 2 (MH) Administrative Case Manager - Adults

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Caseworker 2 (MH) Administrative Case Manager - Adults

Salary

$50,441.00 Annually

Location

Human Services Building, 2801 Emerick Boulevard, Bethlehem, PA

Job Type

Full time

Job Number

E

Department

Human Services

Division

Mental Health

Opening Date

08/10/2026

Closing Date

8/21/2026 5:00 PM Eastern

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Application Requirements

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration.The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

BE SURE YOUR APPLICATION REFLECTS YOUR ENTIRE WORK HISTORY AS YOUR RESUME IS NOT REVIEWED TO QUALIFY YOU

Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.

Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant’s education and relevant work experience provided on their application.

We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience. Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.

For questions regarding this posting, please contact County of Northampton Human Resources at .

Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE

The Caseworker 2 – Mental Health Administrative Case Manager – Adults position is a full-time professional case management position responsible for the provision of a full range of social services to individuals in need of assessment and/or services.

SUPERVISION RECEIVED

This position reports directly to the County Casework Supervisor for case management.

SUPERVISION EXERCISED

This position does not exercise supervision over other employees.

ESSENTIAL DUTIES OF THE POSITION

Conducts intake interviews.

Reviews referral material and available medical and/or psychiatric records concerning an individual’s physical and/or mental condition, social and/or economic status, attitudes, and personality traits.

Determines financial eligibility by conducting a sliding scale fee liability.

Upon completion of an intake, makes referrals to a selected provider for outpatient treatment and sets up the initial clinic appointment. Authorizes funding for initial intake. Completes provisional treatment plan to outline needs of individual and services to be accessed. Reviews the case several months later to determine if the individual continues to require funding.

Assists individuals in accessing community services in areas of employment, shelter, medical benefits, and financial assistance to maintain overall well-being, including physical and mental health evaluation and treatment, education, vocational training, and socialization. Includes advocacy to state and Federal agencies with regard to medical assistance applications and social security benefits. Also includes the use of non-traditional resources (e.g., education, recreation, housing, physical health, etc.) to provide support.

Maintains ongoing records of each individual’s progress and arranges for services related to the Mental Health service plan, which includes ongoing documentation of notes electronically via a computer database set up to reflect the same design as a paper chart. Maintains daily documentation of contact notes to record Caseworker daily

activity. Electronic Mental Health files created and maintained so an electronic record of forms such as clinical assessments, liabilities authorizations, and discharges exists. Caseworkers scan medical records, financial information, and other pertinent documents as needed, to maintain the electronic record.

Participates in regular service/treatment planning and review activities that may include attendance at inter-agency and/or intra-agency meetings for the purpose of developing, monitoring, and updating individual service/treatment plans. Documentation is entered electronically for review by a supervisor.

Updates sliding-fee-scale liabilities annually, or more frequently, as dictated by changes in client income, insurance, marital status, and/or number of family dependents.

Ensures that initial authorizations for services performed by contracted providers are completed on a timely basis and that routine re-authorizations are kept current.

Responsible for reviewing, assessing, and referring individuals to targeted case management providers or peer services as appropriate, based on clinical need. Maintains an internal wait list for Intensive Case Management (ICM) services as needed. Completes a thorough assessment and determines if other services are needed. Facilitates referrals to other programs as needed. Meets with targeted case management and peer service providers for regular service reviews.

Responsible for referring individuals to site-based and mobile psychiatric rehabilitation providers.

Performs occasional home visits when required by need of clients.

Provides life management services for consumers when, due to their disability, they require this service. Makes referrals in-house to other Mental Health workers who oversee other program types such as longer-term residential services, employment program referrals, or other appropriate programs. Determines if other level of care services are needed, such as specific targeted case management or treatment (e.g., Assertive Community Treatment (ACT), aging services, medical services, older adult outreach, and complex case involvement). May also make referrals for individuals needing emergency shelter, or to community programs that offer financial assistance for immediate needs such as food, clothing, or medication.

Assists individuals in accessing services to budget their financial resources and/or arranges for a representative payee.

Assists with transportation or arranges transportation. May authorize bus tickets on a limited basis to help individuals get to clinic appointments.

Reviews and prepares cases for discharge. May include pre-discharge contact with individuals and service providers to verify the service needs, individual interest in services, and/or alternate funding streams.

Serves as liaison to designated human service organizations, provider agencies, treatment facilities, and/or individual groups to facilitate communication and continuity of care.

The duties and responsibilities of this position involve work of a confidential nature dealing with individual interviews, records, information, and contacts. Confidentiality is to be maintained at all times in accordance with current regulations and policies concerning use of individual records.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE – Completion of a high school, or general equivalency diploma; AND

At least six (6) months of experience as a County Caseworker 1; OR

Successful completion of the County Social Casework Intern program; OR

A Bachelor's degree with a social welfare major; OR

A Bachelor's degree which includes, or is supplemented by, twelve (12) college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; AND

At least one (1) year of full-time professional social casework experience in a public or private social services agency; OR

Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator’s license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of current social case management principles, techniques, and methods.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of current social, economic, and health problems and their impact on the growth and development of people.

Knowledge of individual and group development and behavior. Knowledge of working effectively with adults who have social, economic, emotional, or health problems.

Knowledge of social welfare policies and laws as they relate to agency function and purpose and societal structures.

Ability to work effectively with people and aid them to grow via the constructive use of their potential and adjusting to their specific problems.

Ability to understand and accept the needs and rights of others and to work with adults who are physically challenged, mentally disabled, emotionally troubled, and economically disadvantaged.

Ability to learn, interpret, and apply relevant laws, regulations, and policies governing agency services.

Ability to learn how to conduct individual and family interviews and to use them to identify individual and family problems.

Ability to establish and maintain effective working relationships with clients, their families, other staff, outside agencies and institutions, and the general public.

Ability to plan and organize work, prepare adequate records and reports, set priorities, and learn to maintain a caseload in an effective and timely manner.

Ability to plan, organize, and direct the work of others.

Ability to clearly express ideas verbally and in writing.

Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, jail, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION: CAREER SERVICE

PAY GRADE: PS/GR35

UNION STATUS: PSSU

Updated August 2026

Full-time employees of the County of Northampton are afforded a package of benefitswhich includes the following:

Medical Insurance

Vision and Prescription

Dental

Life Insurance

Retirement

I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.

II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.

III. Dental Coverage

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.

IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.

V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan (457(b)) which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.

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Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

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Information to demonstrate your eligibility for this position must be provided on the application (i.e. relevant detailed experience and education). Resumes and cover letters will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for this position. Please click "yes" to demonstrate that you have read and understood this information.

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Caseworker 2 position is part of the PSSU Union, and starting salary is dictated by the Collective Bargaining Agreement. The starting salary for this position is $ per hour ($50,441.00 annually), and is non-negotiable. Please choose "yes" to indicate your understanding of the starting wage, and that this is non-negotiable.

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Do you possess a valid and current driver's license with an acceptable driving record?

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  Yes

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  No

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What is your highest level of education?

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  Less than High School

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  High School Diploma or Equivalent

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  Associate's Degree

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  Bachelor's Degree

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  Master's Degree or Higher

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Have you successfully completed twelve (12) college credit hours of courses in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? NOTE: You must attach your unofficial transcripts prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Failure to attach your transcripts will result in your application being rejected.

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Do you have a bachelor's degree with a social welfare major, i.e., Social Work, Psychology, Sociology, or Counseling? (Make sure you input your major on your application.) NOTE: You must attach your unofficial transcripts prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Failure to attach your transcripts will result in your application being rejected.

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Do you have six (6) months of experience as a County Caseworker 1? Note: Be sure your work experience reflect this.

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  Yes

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  No

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Have you completed the County Social Casework Intern Program?

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  Yes

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  No

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If you answered "yes" to the above question, please answer the questions below regarding this internship in the text box provided. If you answered "no", please type "N/A" in the text box provided. Name of employer where you completed your internship Type of internship and duties performed Number of hours completed

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Do you have one (1) year of professional social casework experience in a public or private social services agency? Note: Be sure your work history reflects this.

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  Yes

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  No

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Caseworkers interview and obtain information from caregivers, natural parents, and other individuals to complete a comprehensive needs assessment. Please select the "Level of Performance" which best describes your experience with conducting initial intake assessments.

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  I have experience conducting interviews with consumers, members of their families, and other persons in areas of foster care, adoption, adult services, preventative services, in-home health care, nursing home, or other services necessary to assess social, economic, health or physical problems to assist them in obtaining services without any direct supervision of a supervisor or manager. I was responsible for the complete, evaluative interview process including planning and scheduling the interviews, taking notes, asking follow up questions, and completing timely written assessments including a summarization of the information secured during the interview in a human services agency/field with any direct supervision of a supervisor or manager.

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  I have experience conducting initial intake assessments of applicants related to social services needs however I was not responsible for conducting the complete, in-depth interview process - OR - I have completed a Child Welfare Education for Baccalaureates (CWEB) internship of 975 hours related to this work behavior - OR - I have completed the County Social Casework Intern program related to this work behavior.

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  I have completed a human services college internship of at least 3 credit hours related to this work behavior - OR - I have completed a human services internship of at least 200 hours related to this work behavior.

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  I have completed college-level coursework related to this work behavior such as interviewing or counseling.

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  I have no experience or education related to this work behavior.

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Caseworkers maintain a caseload of individuals receiving supports/services and completes ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and disposition in a timely manner, and in accordance with regulatory compliance. Please select the "Level of Performance" which best describes your experience with maintaining a caseload.

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  I have experience in any social services area maintaining a comprehensive record of contacts and referrals made, information provided, services delivered to individuals, meetings held, work completed, and disposition with adherence of timeframes in relation to compliance with rules, regulation, policy, procedures, and/or legislation.

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  I have experience in any social services area maintaining a record of contacts and referrals made, information provided, services delivered to individuals, meetings, held, work completed, and disposition - OR - I have completed a CWEB internship of 975 hours related to this work behavior - OR - I have completed the County Social Casework Intern program related to this work behavior.

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  I have completed a human services college internship of at least 3 credit hours related to this work behavior - OR - I have completed a human services internship of at least 200 hours related to this work behavior.

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  I have completed college-level coursework related to this work behavior such as data input, business writing, research, and writing for the workplace, communications, or English composition.

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  I have no experience or education related to this work behavior.

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Required Question