Case Specialist

Overview

The Case Specialist I works as part of the Rally Family Visitation team providing direct services to families referred through the Family Court, primarily in Marin, San Francisco and/or San Mateo. Specialists work with Case Coordinators and Supervisors to deliver professional services centering the best interest of children and protecting adult survivors of domestic violence. The Case Specialist's work schedule is determined by program needs and may include holidays, weekends and weekdays/evenings, as well as providing on-call coverage during direct service hours.

Rally Family Visitation Services is a community program of UCSF Health Saint Francis Hospital, serving Bay Area children and families since 1991. Building bridges essential to community health and well being—empowering joyful futures for vulnerable kids and families, Rally keeps kids safe and connected to both parents during difficult transitions. Rally’s mission is to promote the safety of children, the safety of adult victims of domestic violence, and equitable access to a neutral space and professional visitation services enabling children in separated families to experience healthy relationships with both parents.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on factors including work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the collective bargaining agreement. The salary range for this position is $22.67 - $32.01 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit:

Duties & Essential Job Functions

• Conduct direct client services, including supervised visitation/exchange services, confidential intake interviews (including risk assessments and safety planning), orientations for adults and children, and fact-based documentation of parental actions and visits with strict adherence to all standards of practice.


• Senior Specialists may perform observation and documentation of behavioral interactions between parents and children directly or oversee per diem staff and/or volunteers, ensuring visits and documentation meet all standards of practice.


• Work closely with the program team to implement family visitation plans and maintain secure and welcoming service environments.


• Respond to inquiries for program services and communicate professionally with referred parents and/or external parties as assigned.


• Document all client interactions according to program guidelines.


• Compile, write, and edit assigned visitation reports in alignment with documentation, grammatical, and stylistic program standards.


• Collect, compile, and maintain the integrity of client service and demographic data.


• Performs other duties as assigned.

Qualifications

• High school graduation/GED


• A minimum of 1-2+ years of professional work experience preferably in human services or related field (years of education in a social sciences field beyond High School will be considered)


• Knowledge of and experience with trauma-informed practices


• Experience working with children and/or families from diverse backgrounds


• Demonstrable and excellent communication skills (verbal, written and interpersonal) in English


• Aptitude for conflict de-escalation, limit setting, and conflict resolution


• Ability to identify when to escalate situations and issues to supervisors and/or senior providers


• General PC knowledge and administrative skills

Licenses / Certifications

• Live Scan fingerprinting, background checks, and active TrustLine registration is required within the first 30 days of employment.


• California's Judicial Standards 5.20 Training Completion or successful completion of the qualification standard training upon hire, as soon as the Training is available.

Preferred Qualifications

• Bachelor Degree in Social Work, Counseling, Psychology, Sociology or related field.


• Fluency in a second language preferred, particularly Bilingual/Bicultural Spanish or Chinese (Cantonese/Mandarin).


• Experience working with families experiencing obstacles or in conflict, primarily domestic violence.


• Strong knowledge of child development, child abuse prevention, and child exposure to domestic violence.


• Experience with case management, human service delivery and/or in a social work setting.


• Demonstrable administrative skills including database management, typing, and advanced computer literacy.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world\'s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values & Equal Opportunity

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence—also known as our PRIDE values. UCSF is committed to equity and building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. The University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: