Case Processing Supervisor

DutiesBrief Duties of the Position:Assisting the Branch Supervisor with managing the day-to-day unit operations to meet the tactical objectives and key performance indicator targets derived from the division's Management Action Plan (MAP) and the Court's Strategic Plan.Monitoring and processing cases to ensure compliance with established procedures. Submitting reports pertaining to: caseload errors; management action plan objectives; key performance indicators; and personnel actions, all of which may be statistical, narrative, or advisory in nature.Making recommendations for new initiatives and improvements; implementing best practices, business processes, and standard operating procedures for efficient operations and effective customer service.Building, leading, and participating in project teams to accomplish unit or branch objectives, new initiatives, programmatic enhancements, and/or operational improvements.Managing unit staffing and unit logistics to ensure effective operations and a safe work environment.Providing direct supervision of direct reports; planning, delegating, and evaluating work to be accomplished by subordinates; and, setting and adjusting work priorities.Ensuring a collaborative employee performance management approach by managing: the development and implementation of performance plans and evaluations; continuous feedback, coaching, and rewarding of staff; documentation of satisfactory and unsatisfactory performance; the timely addressing of performance issues; and the issuance of corrective actions, as needed, in accordance with Court policy and division procedures and standards.Monitoring and certifying time and attendance in the electronic time and attendance management system. Determining staffing levels and work schedules and approving or disapproving leave requests according to operational need.Providing administrative, procedural, training, and technical assistance to employees, judicial staff, and the public.Participating in court conferences, trainings, and meetings.

Conducting staff meetings. Serving on committees for Court, division, and branch initiatives, programs, procedures, rules, policies, and studies relevant to the unit or branch.Processing daily reconciliation of cash drawers.