CASE PROCESSING MANAGER I

Case Processing Manager I -

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary:

This Case Processing Manager I - Revenue Agent IV SES position, over the Customer Service Delivery Team, performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 8-12 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement, and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

Minimum Requirements:

• Currently employed with the Florida Department of Revenue.
• One year of experience processing Child Support cases in a government or private program.
• One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• One year of experience reviewing and applying policies and procedures.
• One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

Special Notes:

Standard workday of 8am – 5pm, Monday through Friday. May require you to work outside your regular work schedule. This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).

Salary: $49,793.88 - $60,231.84 / annually

Benefits: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.