Case Manager - UMCR

Case Manager for Los Angeles Unarmed Model of Crisis Response (UMCR)

Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a Case Manager to join our Los Angeles Unarmed Model of Crisis Response (UMCR) team.

If you are passionate about crisis intervention, community-based behavioral health, and making a meaningful impact, this is an opportunity to serve individuals experiencing mental health crises, substance use challenges, homelessness, and other social service needs through a compassionate, trauma-informed response model. Join a mission-driven team committed to dignity, safety, and equitable access to care.

Job Title – Case Manager Department – Los Angeles UMCR Program Reports To – Program Manager FLSA Status – Non-Exempt Work Setting – Field-Based, On-Site Primary Service Area – Los Angeles, CA Schedule – Full-Time, 12-hour rotating shifts (Day or Overnight - 9:00 am – 9:30 pm or 9:00 pm – 9:30 am ) Pay Range – $23.00 to $26.78 per hour, DOE

As a Case Manager with the UMCR Program, you will respond to non-violent community crisis calls as part of a specialized field-based response team. You will provide crisis intervention, behavioral health support, resource navigation, and follow-up services to individuals experiencing behavioral health emergencies and other social service needs while helping divert appropriate calls from traditional law enforcement responses.

Crisis Response and Intervention

• Respond to non-violent crisis calls dispatched through a centralized communications system.
• Conduct wellness checks, crisis assessments, and behavioral health evaluations.
• Utilize trauma-informed de-escalation techniques to stabilize individuals experiencing emotional or behavioral distress.
• Assess immediate safety concerns and coordinate appropriate interventions and referrals.
• Provide compassionate, client-centered support during mental health, substance use, and social service-related crises.

Case Management and Resource Navigation

• Connect individuals with housing, medical care, behavioral health treatment, substance use services, and other community resources.
• Provide short-term field-based case management and follow-up support.
• Advocate for clients and assist with reducing barriers to accessing services.
• Promote client stabilization, recovery, and long-term community engagement.

Collaboration and Documentation

• Collaborate with multidisciplinary team members, supervisors, dispatch personnel, and community partners.
• Complete timely, accurate, and comprehensive documentation of all client contacts and interventions.
• Maintain confidentiality and comply with all HIPAA, mandatory reporting, and agency policies.
• Participate in case consultations, supervision, staff meetings, and ongoing professional development.

Additional Responsibilities

• Perform other duties as assigned in support of program operations and client care.

Education and Experience: High School diploma or GED required. Minimum one (1) year of experience providing case management, street outreach, crisis intervention, or services to unhoused or vulnerable populations. Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred. Experience working with individuals experiencing serious mental illness, substance use disorders, or behavioral health crises preferred. Bilingual English/Spanish preferred.

Skills and Competencies: Strong crisis intervention, de-escalation, and problem-solving skills. Ability to remain calm, professional, and compassionate in high-pressure situations. Excellent verbal, written, and interpersonal communication skills. Ability to work independently while collaborating effectively within a multidisciplinary team. Strong organizational skills with the ability to prioritize multiple field-based responsibilities.

Licenses and Requirements: Valid California Driver's License with a clean driving record for the past three (3) years. Must meet agency driving and insurance eligibility requirements. Successful completion of Live Scan fingerprinting and comprehensive background screening. Ability to travel throughout the Los Angeles service area.

Work Schedule: Full-time position working 12-hour shifts ( 9:00 a.m. – 9:30 p.m. or 9:00 p.m. – 9:30 a.m. ). Rotating schedule consisting of a three-day work week followed by a four-day work week. Day, evening, overnight, weekend, and holiday shifts may be required. No on-call responsibilities outside of scheduled shifts. Overtime paid in accordance with applicable wage and hour laws.

Equipment and Support: Company vehicle provided during scheduled field response activities. Company-issued laptop and mobile phone. Mileage reimbursement when authorized use of a personal vehicle is required. Comprehensive paid training in crisis intervention, safety protocols, trauma-informed care, and de-escalation techniques. Regular clinical supervision, case consultation, and ongoing professional development opportunities.

Why Join Alcott? Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to recovery, public safety, and equitable access to behavioral health services.

• Meaningful Work: Help individuals experiencing crisis access care, stability, and hope.
• Supportive Team: Collaborate with dedicated professionals committed to compassionate community-based care.
• Outstanding Benefits: Enjoy 100% employer-paid Medical and Dental coverage (employee only, with family and PPO options available at additional), a 403(b) retirement plan with a 6% employer match, paid vacation, paid sick leave, and additional employee benefits.
• Professional Growth: Receive ongoing training, supervision, and career development opportunities in crisis response and behavioral health.