Case Manager Service Representative

To support client account management, the full-time remote Case Manager Service Representative will ensure accurate records, provide support to case managers and agencies, and manage communications regarding client services and authorizations. Key responsibilities Collaborates with case managers and agencies to facilitate member enrollment and account updates Responds to incoming calls from case managers and agency representatives, ensuring effective communication Manages referral and authorization tickets, ensuring timely and accurate processing for billing purposes Required qualifications High School Diploma required Zero (0) plus years of experience or equivalent combination of education and/or experience Basic computer skills and familiarity with Microsoft Outlook and Teams preferred Ability to manage time effectively and complete tasks within specified periods Entry-level customer service skills with a commitment to providing excellent service