Supporting patients and provider offices, the full-time remote Case Manager will manage inbound and outbound calls, perform benefit verifications, and assist with prior authorizations while maintaining detailed documentation. Key responsibilities Manage inbound/outbound calls with a focus on one-call resolution Complete benefit verification and coordinate with providers, specialty pharmacies, and payers Educate patients on coverage, out-of-pocket costs, and next steps Required qualifications 2-4 years of patient-facing/high-touch customer support experience preferred Hub/patient support services experience preferred Knowledge of Medicare/Medicaid/commercial coverage helpful Strong data entry/computer skills (MS Office) Reliable, quiet, private work-from-home setup with hardwired internet