Case Manager (QMHA)

Job Title: Case ManagerShift: Thursday to Saturday; 7:00PM to 7:00AM rotating WednesdaysDepartment: CrisisFull TimeJoin our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. Located in beautiful Southern Oregon.The National Health Service Core (NHSC) Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.WHAT IS GREAT ABOUT THIS OPPORTUNITYVision: Sharing the power of mental wellbeingMission: Providing compassionate care throughout our communityAt KBBH, we put people first; our clients, our community, and our team members. We take pride in supporting the whole person, and that commitment extends to the way we show up for one another every day.You'll also enjoy life in a welcoming community surrounded by Southern Oregon's natural beauty that is perfect for hiking, biking, kayaking, ziplining, fishing, and outdoor wellness.Pay RangeCompensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.Salary: $23.55 - $29.45 DOEBig benefits package and KBBH pays up to 92% of insurance premiums for you and your family.BenefitsMedical InsuranceDental InsuranceVision Insurance403(b) Retirement Plan with 8% Employer Match15 Paid Vacation Days (increases with milestone tenure)Accrued Wellness DaysLife InsuranceDisability InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Employee DiscountsEmployee Assistance Program (EAP)Wellness ProgramTuition Reimbursement ProgramEmployee Scholarship ProgramCertified student loan forgiveness work locationAbout the RoleThe Case Manager works as a member of an interdisciplinary team to build working relationships, solve problems and support individuals seeking and receiving services.

Responsibilities will primarily consist of guiding, assisting and supporting individuals who have psychiatric, substance abuse, medical, social and legal issues to improve their daily living skills, and assist them in their recovery process. The Case Manager work closely with KBBH therapists, psychiatric providers, community partners, and the client's medical providers. This position involves participation and implementation of program goals and objectives to promote a strengths-based, wellness-informed client centered approach to assisting individuals in achieving consumer-driven and medical goals.

Key ResponsibilitiesEssential Duties and Responsibilities include but are not limited to the following:This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.Clinical Team CollaborationServe as an active member of the treatment team through effective communication with clinicians, social service agencies, and monitoring bodies.Communicate relevant clinical and service-related information to support coordinated care.Case Management ServicesAssisting individuals with applying for and/or maintaining insurance benefits.Coordinating and/or facilitating access to medical care.Assisting with applying for and/or maintaining Social Security benefits.Supporting individuals in finding and/or maintaining stable housing.Coordinating transportation for appointments and daily needs.Assisting with shopping for food, household, and personal items.Locating and arranging for a representative payee when an individual is unable to manage their own funds.Coordinating employment and/or educational opportunities.Arranging and maintaining foster care services when required.Arranging personal care attendant services to support individuals in the home and/or community.Skills Training and Support ServicesMedication management, including observing medication box setup, assisting with pharmacy communications, and providing transportation to pharmacies.Training in personal and environmental hygiene.Instruction in nutrition, cooking, shopping, and budgeting.Supporting development of communication skills, interpersonal effectiveness, coping strategies, and symptom management.Assisting with community navigation, socialization, and employment or educational skills.Recovery-Oriented PracticePromote recovery principles, dignity, hope, and overall well-being.Foster community integration and encourage the use of natural supports.Provide education and support to families and other natural supports to promote wellness and recovery.Client Advocacy and Crisis ResponseAdvocate for clients with agencies, service providers, and other stakeholders to support goal attainment and protection of client rights.Use de-escalation, redirection, empathic listening, effective communication, and sound judgment when responding to individuals experiencing symptoms such as psychosis, mania, anger, or depression.Apply appropriate safety measures when responding to high-risk situations.Transportation SupportProvide or arrange transportation for clients to and from appointments, as needed.Documentation and Administrative ResponsibilitiesComplete all internal and external documentation accurately, professionally, and within required timelines.Ensure that all services provided are listed on the client's current treatment plan prior to service delivery.Monitor treatment plan expiration dates and coordinate with the therapist of record to update or renew plans as needed.Complete required documentation within specified timelines.Maintain accurate and timely time and attendance records.Effectively manage time and scheduling in the context of competing priorities and unplanned tasks.Maintain safe, ethical, and compliant practicesComply with HIPAA, Oregon Administrative Rules, and confidentiality lawsComplete documentation within 48 hours or within month end timelinesEngage in growth opportunities, meetings, and trainingsSuccess in This Role Looks LikeClients experience empathy, clarity, and consistent follow throughReferrals and documentation are completed accurately and on timeYou communicate effectively with multiple providers and systemsBarriers to care are identified and reducedYou serve as a calm, steady presence in crisis situationsYour work strengthens KBBH's commitment to people first, wellness centered careRequired Skills & AbilitiesStrong communication and relationship building skillsAbility to remain calm and grounded in crisis situationsStrong documentation and organization skillsAbility to provide skills training and supportive interventionsCultural sensitivity and commitment to inclusive service deliveryAbility to work collaboratively within interdisciplinary teamsEducation & Experience: Must meet Oregon State (OARS) and MHACBO.org requirements for QMHA certification, by having one of the following:Bachelor's degree in a behavioral science fieldA combination of at least three years relevant work, education, training, or experienceLicenses & CertificationsValid Oregon driver's licenseInsurable driving recordMust meet MHACBO QMHA certification requirements and maintain certification for the duration of employmentIf you want to make a meaningful difference in moments that matter most, we'd love to meet you. Join us in bringing compassion, clarity, and steady support to individuals navigating crisis.Apply today! and take the next step toward meaningful work at KBBH.Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other basis protected by law. Employment decisions are based on qualifications, merit, and agency need.Compensation details: Hourly WagePI fc