Case Manager

Benefits:

Health insurance

Paid time off

Requirements

Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience

Associate degree in Human Service, or related field with 4+ years of direct social service experience

High School Diploma/General Equivalent Diploma with 8 plus years of direct social service experience

Strong interpersonal skills with the ability to be compassionate and firm and always maintaining confidentiality

Knowledge of community resources

Ability to solve problems, make decisions, resolve conflicts and listen

Fluent in English and Spanish is a plus

Ability to deal calmly in crisis situations

Proven ability to work collaboratively well with diverse groups

Proven ability to handle multiple tasks effectively under pressure

Strong organizational skills, detail-oriented, and efficient

Maturity, integrity, and sound judgment

Responsibilities

The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community

The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services

The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling core purpose, value, and vision

Conduct initial intake assessments and act upon critical needs appropriately

Orient clients to the shelter program, requirements and consequences

Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services

Assist non-working clients to obtain Public Assistance

Completes psychosocial assessments within the first 30 days of intake

Track and monitor client progress

Empower clients to become involved in their own planning and goal setting

Conduct weekly/bi-weekly meetings with clients, or as needed

Refer clients and encourage job development for subsequent employment if appropriate

Refer clients to appropriate resources to assist with set goals

Meet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiency

Maintain client files to include conversations, warnings and progress reports and documenting all incidents

Maintain confidential case record for all clients

Report critical incidents immediately to the Site Director/ Director of Social Services

Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing

Treat all clients, visitors, and employees with kindness, respect, and dignity

Report critical incidents immediately to the Director/Supervisor of Social Services

Refer clients to internal and external resources and serve as an advocate when necessary

Provide case management and counseling periodically; one year beyond the client's departure

Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals

Job description

Summary: The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling core purpose, value, and vision.

Responsibilities: The Case Manager is responsible for, but not limited to:

Conduct initial intake assessments and act upon critical needs appropriately

Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals

Orient clients to the shelter program, requirements and consequences

Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.

Assist non-working clients to obtain Public Assistance

Completes psychosocial assessments within the first 30 days of intake

Track and monitor client progress

Empower clients to become involved in their own planning and goal setting

Conduct weekly/bi-weekly meetings with clients, or as needed

Refer clients and encourage job development for subsequent employment if appropriate

Refer clients to appropriate resources to assist with set goals

Meet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiency

Maintain client files to include conversations, warnings and progress reports and documenting all incidents

Maintain confidential case record for all clients

Report critical incidents immediately to the Site Director/ Director of Social Services

Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing

Treat all clients, visitors, and employees with kindness, respect, and dignity

Report critical incidents immediately to the Director/Supervisor of Social Services

Refer clients to internal and external resources and serve as an advocate when necessary

Provide case management and counseling periodically; one year beyond the client’s departure

Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals

Professional & Personal Qualifications

Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience

Associate degree in Human Service, or related field with 4+ years of direct social service experience

High School Diploma/General Equivalent Diploma with 8 plus years of direct social service experience

Strong interpersonal skills with the ability to be compassionate and firm and always maintaining confidentiality

Knowledge of community resources

Ability to solve problems, make decisions, resolve conflicts and listen

Fluent in English and Spanish is a plus

Ability to deal calmly in crisis situations.

Proven ability to work collaboratively well with diverse groups

Proven ability to handle multiple tasks effectively under pressure

Strong organizational skills, detail-oriented, and efficient

Maturity, integrity, and sound judgment