Position Summary
The SAG-AFTRA Foundation is seeking a compassionate, proactive, highly-organized, and mission-oriented Case Manager to support its Emergency Financial Assistance program. Reporting to the Director of Assistance Programs, this role serves as the primary point of contact for SAG-AFTRA members seeking financial assistance during times of crisis. The position also refers members to the Foundation’s professional development programs and external community resources that may help address their current needs and challenges. The ideal candidate is committed to providing exceptional customer service, maintaining confidentiality, and supporting members with empathy and professionalism.
Key Responsibilities
- Serve as the primary contact for SAG-AFTRA members throughout the emergency financial assistance process.
- Meet with financial assistance applicants, collect and verify supporting documentation, present cases to the review committee, and communicate final decisions and social service referrals.
- Assess applicants’ needs and provide referrals to internal and community programs that may offer financial, housing, food, utility, healthcare, employment, or other supportive services.
- Research and vet community resources to ensure referral information remains accurate, current, and relevant to applicants’ needs.
- Collaborate with members to complete or submit applications for external assistance programs, when additional support is appropriate.
- Schedule and conduct intake meetings with applicants via video or phone call in order to gather financial and personal information.
- Input and maintain case and applicant data within Salesforce.
- Build and nurture partnerships with peer organizations in the entertainment community and broader social services landscape.
- Ensure accurate documentation and strict confidentiality of all program data and participant records.
- Record committee decisions and communicate approval/denial notifications to applicants via email and/or phone.
- Monitor application timelines to ensure prompt processing and communication.
Qualifications
- Bachelor's degree in human services, social work, a related field.
- One to three years of case management and/or community resourcing experience.
- Experience managing multiple cases promptly with overlapping deadlines.
- Demonstrated empathy and sound professional judgment in supporting individuals through complex, sensitive issues.
- Strong verbal and written communication skills; adept at working with individuals with diverse backgrounds and needs.
- High degree of organizational skill and attention to detail; able to independently manage time and responsibilities.
- Experience maintaining electronic records and case notes.
- Technologically proficient in Google Workspace and general PC use; Salesforce experience is a plus.
- Committed to contributing to a positive, inclusive, and dynamic team culture.
Preferred Qualifications
- Familiarity with the unique needs of performing arts and entertainment professionals.
- Experience using online social service portals/forms (e.g., BenefitsCal, NYC Housing Connect, LAHSA Coordinated Entry System) on behalf of clients with accessibility needs.
- Spanish language fluency is a plus.
Compensation & Benefits
- Annual salary: $70,000
- Comprehensive benefits package, including:
- 401(k) retirement plan
- Escalating paid vacation, sick leave, personal days, and holidays
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Employee assistance program (EAP)
- Life and long-term disability insurance
Notes
The SAG-AFTRA Foundation does not have the ability to provide relocation benefits to candidates. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Management reserves the right to revise or amend duties at any time. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of the SAG-AFTRA Foundation.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. They may be subject to change atany time due to reasonable accommodation or other reasons.
About the SAG-AFTRA Foundation
The SAG-AFTRA Foundation is a 501(c)(3) non-profit organization that provides vital assistance and free educational programming to the professionals of SAG-AFTRA while serving the public at large through its award-winning children's literacy program Storyline Online®.
The SAG-AFTRA Foundation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The SAG-AFTRA Foundation is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
How to Apply
Please send your résumé and a cover letter outlining your qualifications and interest in the position to: