Case Manager II - Trust and Safety

Overseeing sensitive Trust and Safety concerns, the full-time remote Case Manager II - Trust and Safety will independently assess information, manage high-impact matters, and collaborate with cross-functional teams to mitigate organizational risk and uphold marketplace standards. Key responsibilities Independently assess and take appropriate action on sensitive trust and safety concerns via phone and email Manage high-impact matters with potential financial and legal implications, including interpreting complex legal documents Collaborate with cross-functional partners to create and execute departmental goals and initiatives Required qualifications Experience in Trust and Safety, Law Enforcement, Compliance, Human Resources, or a related field requiring confidentiality and discretion Proven ability to handle sensitive information and remain calm in intense situations Exceptional problem-solving and critical thinking skills Ability to independently manage a caseload and prioritize effectively High school diploma or equivalent