Case Manager II (Master's level)
The Guidance Center is seeking a Case Manager II to join our team of talented professionals. This position also allows the flexibility to work from home at least two days a week.
As a Case Manager II, you will be responsible for:
- Conduct integrated health, case management and other clinical assessments necessary to identify areas of need and service preferences
- Gather and integrate information from all available sources
- Utilize motivational interviewing techniques to assess and articulate the motivation of consumers
- Assist consumers in determining their eligibility for entitlements, community services and supports
- Provide consumers, family members and guardians with complete and accurate information regarding services, supports and other resources
- Consider and promote the utilization of group and support services
- Assist with the development of comprehensive and integrated Individualized Plans of Service
- Provide face-to-face interventions to each assigned consumer at least monthly
- Conduct home visits and community outreach as needed to help engage consumers, identify needs and barriers, and assure access to services and supports
- Link consumers to community services and supports based on the needs and preferences identified in their Individualized Plans of Service
- Conduct skill building interventions with individual consumers and groups of consumers as indicated in their Individualized Plans of Service
- Maintain regular contact with treatment team members and other providers to monitor and coordinate service delivery efforts
- Reassess the service needs and preferences of consumers as needed, at a minimum every six months
- Coordinate the client's primary and other health care providers to assure continuity of care
- Coordinate and assist with crisis intervention and discharge planning, including community supports after hospitalization
- Facilitate the transition process from inpatient setting to the community, including follow up services
- Conduct crisis planning with client
- Provide clients with after hour crisis information
- Establish and maintain collaborative relationships with local providers and community organizations
- Develop, organize and routinely update a file of community resources
- Participate in regularly scheduled clinical supervision, case consultations, case management and team meetings
- Document all face-to-face service activity and phone contact pertaining to consumers
- Perform within acceptable standards of productivity
- Complete all documentation within expected timeframes
- Respond in writing to routine chart reviews and audits
- Maintain appropriate state licensure or certification
- Complete 25 hours of program and/or position specific training on an annual basis
- Maintain appropriate professional ethics and boundaries
- Abide by all Guidance Center policies and procedures
- Other duties as assigned
To qualify for this position, you will need the following:
- A minimum of a Master's degree in Social Work, Psychology or Counseling and possess the corresponding State of Michigan licensure
- Candidates without a state license can be considered but must obtain a state licensure (LLMSW, LLPC, TLLP, LMSW, LPC or LLP) within a 60-day training period beginning on the date of hire
- Must have one year of experience treating or working with people who have been diagnosed with mental illness
- Must have a valid Michigan Chauffeur License and a good driving record
- Must have the ability to engage adult mental health consumers, their families and supporters
- Must have an orientation toward providing community outreach services
- Additional requirements include a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of adults with mental illness, their families and providers
- Candidates must be able to work independently, demonstrate effective organizational, verbal and written communication skills
- Must have the ability to appropriately handle crisis situations