Case Manager

Case Manager

The purpose of this position is to provide comprehensive case management services that empower newcomers to successfully integrate into their communities. By delivering individualized support, connecting clients to essential resources, and facilitating access to higher levels of care when needed, the Case Manager plays a critical role in helping refugees achieve stability and long-term self-sufficiency.

Responsibilities include:

• Providing in-depth case management services to refugees, SIV holders, and other ORR-eligible newcomers.
• Collaborating with other program team to ensure coordinated and seamless service delivery.
• Working with clients to develop individualized, achievable service plans and support them in navigating resources and programs to address barriers to resettlement and self-sufficiency.
• Advocating on behalf of clients with local service providers and community agencies to strengthen referral systems and ensure equitable access to services.
• Building and maintaining relationships with health and mental health providers to expand access and improve culturally responsive care for clients.
• Providing technical assistance and cultural competency trainings to service providers to enhance their capacity to serve populations.
• Exploring and developing tailored programming and innovative opportunities to support families facing unique challenges in their resettlement journey.
• Conducting regular assessments and monitoring client progress to ensure goals are met, resources are utilized effectively, and service plans are updated as needed.
• Organizing workshops and group sessions for clients to promote stability, health, and wellness, with topics such as literacy, stress management, self-care, women's health, and family well-being.
• Ensuring accurate and timely case file documentation and data entry in accordance with program and compliance requirements.
• Traveling regularly within the service delivery area for home visits, agency meetings, and provider coordination.
• Actively participating in team meetings, training, and staff development activities to strengthen program delivery.
• Performing other duties as assigned.

Qualifications include:

• Bachelor's degree or equivalent experience in lieu of degree.
• 3-4 years' experience working with refugees or immigrants, and previous case management experience.
• Strongly preferred that candidates are bilingual in English and a refugee language.
• The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
• Exceptional organizational and time management skills are required.
• Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy.
• Ability to work in a multi-cultural environment required.

Special requirements include reference checks, standard criminal background checks, and motor vehicle background checks.

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts