Case Manager

Position Details
Position Information
Job Title
Case Manager
Position Number
TN0281
Vacancy Open to
All Candidates
Department
SAH Dean of Students
Department Homepage
Department
DEAN OF STUDENTS OFFICE
Division
Student Affairs
Classification Title
Manager
Competency Level
N/A - Not Applicable
Working Title
Case Manager
Number of Vacancies
1
Full Time Equivalent (FTE)
.40
Full time or Part time
Part Time
Hourly Salary Rate/Range
$28.84/hour
Position Location (City)
Greenville
Position Type
Temporary Staff
Job Category
Staff - Temporary
Be a Pirate!
Be a Pirate!
East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.
Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.
ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.
The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.
Primary Purpose of Organizational Unit
The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Primary Purpose of Position
The Case Manager will provide non-clinical case management services to students experiencing a wide range of personal, academic, financial, medical, and other extenuating circumstances. Responsibilities include meeting with students to assess their needs, coordinating campus and community resources, providing ongoing case management, collaborating with faculty and campus partners, and assisting with crisis response and follow-up.
Case Management
* Conduct meetings with students to assess needs, concerns, and presenting challenges * Provide ongoing case management, including follow-up communication, progress monitoring, and care coordination. * Support students experiencing crises, including hospitalization, mental health concerns, housing instability, food insecurity, family emergencies, or financial hardship. * Respond to urgent student situations and provide immediate support, safety planning, and referrals as appropriate * Provide support for students impacted by crime, sexual misconduct, or Title IX-related concerns, coordinating with campus partners to ensure appropriate resources and supportive measures. * Coordinate with community resources when additional support is needed * Provide consultation to faculty, staff, and families regarding how to support students of concern * Collaborate with the Office of Threat Assessment and other campus partners when elevated concerns are identified Administrative Responsibilities * Maintain accurate, timely, and thorough documentation of all student interactions, outreach efforts, referrals, and outcomes in the university's case management system * Maintain knowledge of university policies, procedures, and resources relevant to student support and crisis response. * Ensure compliance with FERPA, Clery, Title IX, and other applicable federal, state, and institutional regulations. * Perform other administrative duties as assigned to support the mission of the Dean of Students Office.
Minimum Education, Knowledge, Skills, and Experience

• Master's degree in Higher Education Leadership, Counseling, Social Work, Education, or related field.
• Knowledge of legal issues in higher education
• Demonstrated experience interacting with the public, parents, students, staff, faculty

License or Certification Required by Statute or Regulation
None
License or Certification Required by the Department
None
Preferred Education, Knowledge, Skills, and Experience

• Ability to build positive and effective relationships across campus and within the community
• Ability to thoroughly document conversations and actions regarding case management
• Demonstrated problem-solving and conflict resolution skills
• Organizational, administrative, interpersonal/written/verbal communication, and team-building skills
• Ability to multi-task and independently manage cases with minimal supervision
• Ability to provide exemplary customer service

Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.
Job Open Date
08/26/2026
Open Until Filled
Yes
Job Close Date
Quick Link for Direct Access to Posting
Statement
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (Voice/TTY) or .
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at or toll free at or send an email to Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.