Case Manager (Client Services)

Case Manager (Client Services)

Buffalo, NY

Full Time

Entry Level

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Job Summary

The Care Coordinator will assist individuals in navigating complex systems to obtain services such as Medicaid benefits, housing assistance, food programs, transportation, and other community-based resources. This role works closely with clients, government agencies, and community partners to ensure individuals successfully access the support they need.

Key Responsibilities

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  Conduct client intake and assess social and healthcare-related needs.

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  Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.

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  Connect clients with appropriate community resources and service providers.

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  Track referrals and follow up to ensure services are received.

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  Maintain accurate documentation and case notes in internal systems.

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  Communicate with government agencies, healthcare providers, and community organizations to coordinate services.

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  Provide ongoing support and guidance to clients throughout the service process.

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  Ensure compliance with program requirements and organizational policies.

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Qualifications

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  High School Diploma required; Associate’s or Bachelor’s degree inSocial Work, Human Services, Public Health, Healthcare Administration, or related fieldpreferred.

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  Strong communication and interpersonal skills.

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  Ability to work with diverse populations and individuals in need.

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  Strong organizational and time-management skills.

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  Basic computer skills and experience with data entry or case management systems.

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Preferred Qualifications

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  Bilingual (Spanish or other languages) strongly preferred.

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  Experience in healthcare, social services, community outreach, or customer service.

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  Familiarity with government assistance programs such as Medicaid or SNAP.

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Compensation & Benefits

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  Hourly Pay:$20–$23 per hour (based on experience)

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  Performance Bonus Opportunities

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  Career growth opportunities within a growing organization

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  Supportive team environment focused on community impact

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Join Our Team

If you are passionate about helping people access essential services and want to make a meaningful difference in your community, we encourage you to apply.

Apply today to become part of a mission-driven organization improving access to care and social services.