Case Manager, ATS (Detox)

ATS Case Manager

The Case Manager is part of the clinical team providing ongoing care coordination and aftercare planning to individuals who are receiving residential services. The Case Manager provides comprehensive coordination of care to address clients' service and support needs, including: advocacy; assessment; referrals and linkages to services and resources; goal setting; transporting clients to court and other appointments; coordination of care with outside programs, primary care providers, medical and behavioral health specialists; employment, housing and financial applications; aftercare and discharge planning; assistance with intake coordination; working closely with counselors/clinicians and recovery specialists to promote attainment of treatment plan goals; attending community based meetings.

Demonstrate ability to establish and maintain engagement of client toward meeting treatment plan goals.

Meets with clients weekly to provide care coordination and aftercare planning

Conduct assessments to identify clients' needs, strengths and barriers to attend treatment plan goals

Conduct care planning in collaboration with clients and treatment team

Facilitates psycho-educational groups

Ensures that clients' whole-health and social determinants of health needs are identified and addressed

Conducts post-discharge follow-up for clients

Facilitates and carries out referrals and linkages to all service needs that clients have

Demonstrates professional and respectful boundaries with clients

Collaborates with all service providers to fully address the needs of clients

Provides transportation as needed to any appointments/meetings in the community

Completes all required documentation in a timely manner and in accordance to Joint Commission, Dimock and regulatory standards

Coordinates discharge and aftercare planning well in advance of discharge to ensure that clients receive a fully continuum of care

Attend all staff meetings and trainings as assigned

Assist clinical team in crisis management

Returns all phone calls to providers calling within 24 hours of receiving phone

Adhere to all organization, federal and state regulations, guidelines and/or contractual obligations.

Maintains respectful, effective and professional working relationships with other Dimock staff.

Conducts post-discharge follow-up for clients.

Demonstrates working knowledge of Dimock's continuum of care and facilitates appropriate referrals/contacts within the larger system.

Demonstrates knowledge of and adherence to Dimock's Policies and Procedures.

Other duties as assigned.

Shows ability to prioritize responsibilities in order to achieve desired results in required time frame.

Takes responsibility for delivery of services as part of team effort in unit/department.

Takes initiative in making suggestions for improvement of services.

Meets deadlines without causing undue disruption.

Utilizes human resources, time, and supplies efficiently

Exhibits professional demeanor in tone of voice, appearance, and movement.

Maintains a high standard of confidentiality regarding the patients, visitors, and co-workers.

Demonstrates serious effort to improve job performance.

Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner.

An interest and willingness to work in a multicultural setting.

Must share a customer service orientation.

Ability to manage difficult or emotional patient situations

Respond promptly to patient needs.

Focus on solving conflict, not blaming

Maintain confidentiality

Strong verbal and written communication skills

Ability to communicate and represent Dimock in a professional manner in the community and within the organization

Intermediate computer skills (Work, Excel, PowerPoint)

Ability to be flexible and juggle multiple priorities

This position operates in a clinical setting.

Adheres to the center/departmental policies, procedures, and regulations.

Can be depended upon to meet established standards and achieve desired results.

Pays attention to details in performing job.

Light (requires lifting 20 lbs., with frequent carrying of up to 20 lbs.)

This position will work either Tuesday to Saturday OR Sunday to Thursday. At least one weekend day will be required. Shifts typically start between 7am and 11am.

Bachelor's Degree in human services, psychology, sociology, health services, or related field

At least one year working in a substance use program

At least two year working with individuals with substance use and mental illness; homelessness

Bilingual in Spanish, Haitian Creole or Portuguese (highly preferred)

The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.