Case Management System Written And Verbal Communication Skills Strong Organization
Requirement id
Job title Analyst
Job location in Columbus, OH
Skills required Human Services Experience, Customer Service, Administrative Support, Case Management System Written And Verba
Open Date 10-Aug-2026
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: Human Services Experience, Customer Service, Administrative Support, Case Management System Written And Verba
Start date :8/24/2026
End Date :06/30/2027
Submission deadline :08/12/2026
Client Info :DCY
Note:
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Position: Remote
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Interviews via Teams
Description:
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities:
Provide Tier 1 help desk support to child-serving providers and county staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.
Program & System Analysis
Analyze payment processing errors and recommend corrective actions.
Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from state and county staff and providers.
Training & Documentation
Assist in developing training materials and deliver training sessions for state and county staff and child-serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.
Program Consultation & Collaboration
Serve as a liaison with County Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.
Additional Responsibilities:
Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.
Call Ext 100for more details. Please provide Requirement id: while calling.
EOE Protected Veterans/Disability