Case Manager Support
Support filed insurance claims accurately and efficiently while ensuring all required documentation was submitted. Prepared and sent Letters of Representation (LORs) to insurance companies and other involved parties. Requested, tracked, and maintained medical records from healthcare providers to support active case files. Performed balance verifications by reviewing outstanding account balances and confirming payment information. Maintained organized and confidential client records in compliance with company policies. Communicated with insurance carriers, medical providers, and clients to obtain case updates and resolve outstanding issues. Assisted case managers with administrative tasks to ensure timely processing of claims and client cases. Prioritized multiple assignments while meeting deadlines in a fast-paced legal and medical environment.