Novartis Pharmaceuticals Corporation is seeking a Band Level 5 professional to lead the Case Management team within the Patient Support Center. The AD will serve as the SME for Case Manager roles, ensuring SLA attainment and quality across operations, while maintaining alignment with Novartis policies and procedures.
The role emphasizes coaching, cross-functional collaboration, and continuous process improvements to optimize patient access, workflow efficiency, and provider experience.
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This position is listed as full time and onsite.