Case Builder

To support a growing team, the full-time remote Case Builder will handle and build Employee Navigator accounts while troubleshooting platform-related issues and collaborating with various teams to ensure accurate and timely delivery. Key responsibilities: Troubleshoot platform-related issues, including employee enrollment questions and system configuration support Maintain accurate documentation of support activity and assist with benefit platform configuration tasks Partner with Account Managers and operational teams to ensure quality control and process improvement initiatives Required qualifications: Minimum high school degree 2+ years of customer service, benefits administration, or employee benefits experience preferred Experience with Employee Navigator strongly preferred Proficiency with Microsoft Office products and shared collaboration tools Ability to manage multiple priorities in a deadline-driven environment