Case Aide

Case Aide-Community Services

The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

Job Summary

The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

Employment Criteria

Minimum qualifications: This position requires a high school diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.

Core competencies, job specific knowledge, skills and abilities required for successful job performance:

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;
• Provide inclusive and equitable service to all members of the community with dignity and respect;
• Demonstrate support for the County's diversity, equity and inclusion program;
• Demonstrate knowledge of available resources and other economic support programs;
• Demonstrate knowledge of federal, state and county requirements, regulations and policies related to social services programs;
• Demonstrate skills in basic mathematics;
• Demonstrate ability to organize and coordinate job activities; and
• Demonstrate ability to accurately and rapidly process detailed information.

Duties & Responsibilities

Provide case support:

• Open and maintain client eligibility records;
• Review case records for completion; and
• Interview clients to obtain and verify information.

Maintain compliance with state, federal and county regulations and requirements:

• Perform statistical computations;
• Participate in the development of procedures for service operations;
• Identify procedural changes and communicate to affected staff;
• Develop and create spreadsheets and reports; and
• Provide administrative support for advisory or community committees.

Process financial transactions:

• Authorize, verify and process service payment of services;
• Code and reconcile payments;
• Coordinate billing for social services expenses;
• Establish records to ensure reimbursement of eligible funding;
• Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses; and
• Assist with budget process as requested.

Perform other duties as assigned.

Work environment: Work is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Benefits

Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.