Case Aide

Job Title

Washington County Community Services is seeking talented and motivated staff to join our Access Navigation Team

Job Description

Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment and believe diversity benefits and enriches our programs, our staff, and communities we serve.

Examples of duties:

• Assist residents in the service center and libraries with navigating support within the county and community
• Maintain knowledge of county services through trainings and meetings and staying up to date of program changes at the county, city and state level
• Navigate issues that residents may be facing and connect them to solutions and/or staff that will allow them to get the supports and services that they need
• Assist residents in gathering needed documentation and assist with application completion
• Maintain documentation requirements to include referrals and inquiries. Adhere to tracking compliance

Desirable experience:

• Experience interacting with and providing customer service to individuals from a variety of cultural and ethnic backgrounds
• Paid work experience or training in support or administration of public assistance programs and community resources
• Paid work experience providing customer service in a high-volume setting
• Paid work experience working with private and/or confidential client information
• High School diploma (or equivalent), completion of an office support certificate/degree program is a plus
• Demonstrates ability to learn to operate and utilize work equipment and technology

Selection technique: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

Hours/Days: 40 hours between the hours of 8:00 a.m. - 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.

Anticipated Hiring Rate: $25.51 Hourly

E-Verify Participation: Washington County participates in the federal E-Verify program.