Carrier Services Manager

Leading telecommunications carrier relationships, the full-time Carrier Services Manager will manage external vendors, ensure SLA compliance, and drive service reliability while working remotely. Key responsibilities Own and manage relationships with telecommunications carriers and aggregators, serving as the primary escalation owner for service issues Track and report on carrier performance metrics, ensuring accountability for service impacts and customer interruptions Negotiate carrier contracts and renewals, partnering with Accounting to validate billing and manage disputes Required qualifications 5+ years of experience working with telecommunications carriers or service providers Strong understanding of voice, data, and transport services Experience managing carrier escalations, SLAs, and vendor performance Demonstrated ability to work cross-functionally with technical and business teams Strong analytical, documentation, and communication skills