Career Services Consultant I - Osceola County

Career Consultant

The purpose of this position is to provide consultation to career seekers to help them connect to desired careers through assessments, review of current skills, work history, education, and potential training to meet business demand. Career Consultants will deliver a broad array of assistance and highest quality services to job seekers and businesses at CareerSource Central Florida One-Stop Career Centers and various stakeholder locations throughout the region.

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this job title. It is not necessarily descriptive of any one position in the job title. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Directly determines client eligibility for case management, drafting short + long term goals career plans to assist clients in gaining and retaining a new career.
• Understands a Career Journey (Engagement, Strategic Solution/Plan, Implementation Fulfillment, Loyalty) and has knowledge of one to two of the stages.
• Requires the ability to make the clients feel they are engaged in conversation while conducting a standardized assessment and synthesize the information to make quality job referrals.
• Demonstrates a command of local operational policies and processes as well as proven knowledge of applicable federal, state employment and training laws across multiple funding streams.
• Leverages technology to assist clients with digital profiles, on-line coaching, customized job search and online-guidance.
• Develops and maintains close relationships with other CSCF/DEO staff either virtually or in a Career Center to provide a positive customer experience that consistently results in connecting clients to careers and exceeding required performance.
• Completes timely and accurate customer data entry.
• Assists job seekers and employers by providing superior customer service, career and employment services including but not limited to; job search assistance, job referrals, job placements, resume prep, employability skills workshops, skills and educational assessments, case management, job training assistance, recruiting events, outplacement services.
• Establishes and maintains relationships with customers in order to deliver holistic case management that includes developing career pathways that reach objectives in the most efficient and timely manner.
• Establishes and maintains collaborative relationships with business services team and is aware of full range of regional industries in order to integrate business needs into career services.
• Responsible for staying current regarding targeted industry sectors and all related labor market data. Utilizes the most current data in developing career pathways based on relevant labor market information.
• Responsible for timely, complete, and accurate data entry in data collection systems.
• Contributes to achieving regional goals established by the state, grantors, and other funding resources.
• Other tasks and duties as assigned.

Supervision Received - Work is performed under limited supervision with some latitude in the use of initiative and independent judgment.

Supervision Performed – Has no direct report

Minimum qualifications for combination:

• High School Diploma or GED combined with at least four (4) years' experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
• Associates degree or higher with at least three (3) years' experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
• Bachelors or equivalent coursework from an accredited institution in a related field combined with at least four (4) years' experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience

Position is required to attain state required Tier 1 certification within the completion timeframe. After the first year, incumbents must maintain current Tier 1 certification by completing the minimum number of continuing education units (CEUs) annually.

Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver's License, documentation of personal auto insurance, etc.). Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program and have reliable transportation.

Bachelor's or higher degree in related area from an accredited institution; CWDP National Certification. Accreditation confirmed by USDOE Database of Accredited Postsecondary Institutions and Programs.

The CSCF competency model is based on our pillars – Collaborate, Innovate, and Lead.

Proficiency in this competency & its related competencies supports the Trust Creed tenets of Golden Rule, accountability, goal achievement, performance improvement, and servant leadership. - Proficiency in this competency & its related competencies supports the Trust Creed tenets of finding and providing technical solutions that support and serve the organization and community; supporting our organization's edge in achieving programmatic compliance and adapting to economic and regulatory change; and providing over the top customer services and services. - Proficiency in this competency & its related competencies supports the Trust Creed tenets of our organization's Mission, Vision, and Values.

Effective Communication - Forward Thinking - Flexibility

Interpersonal Effectiveness - Conceptual Thinking - Integrity/Credibility

Building Relationships - Critical Thinking - Accountability

Foster Teamwork - Analytical Thinking - Business Acumen

Customer Focused - Information Gathering - Develop Others

Empower Others - Adaptability - Initiative

Manage Change - Take Calculated Risks - Results Driven

Embrace Diversity - Foster Innovation - Strategic Thinking

Motivational Support - Technical Expertise - Influence Others

Knowledge of career and employment services

Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and Internet applications

Skill in time management and work organization

Ability to read, analyze, interpret, and understand oral and written communications, including common journals, laws, regulations, policies, and procedures

Ability to provide excellent customer service

Ability to assist customers and exhibit good interpersonal skills

Ability to manage multiple priorities to ensure that deadlines are met

Ability to work as a team member

Ability to work in a fast paced and diverse environment

Ability to coordinate with internal and external partners in service delivery

Ability to meet or exceed established performance goals and monitoring standards

Ability to listen keenly and use critical thinking

Ability to operate general office equipment

Ability to work with minimal supervision

Ability to communicate effectively in English orally and in writing

Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies

Models CareerSource Central Florida's core values

Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF's Trust Creeds and core values

Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

This position has a hybrid work schedule that combines remote work and in-office work based on business needs. Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, wetness, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

Some tasks require manual dexterity. Some tasks require visual and hearing acuity. Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.

This job description does not constitute an employment agreement between CareerSource Central Florida and the employee and is subject to change by CareerSource Central Florida as the needs of the organization and requirements of the job change.

CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.