Career Advisor I - Conover

Career Employment Services Consultant I (S)

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

The primary purpose of this position is to provide information, guidance and assistance to customers seeking employment and employers seeking workers through programs administered by the Department of Commerce, Division of Workforce Solutions (DWS) and local Workforce Development boards in a local career center environment.

This entry level consultative role administers DWS policies and rules, provides guidance and assistance, and advocates employment for job seekers within the business community to ensure DWS goals are met.

Responsibilities include delivering employment services, job training, limited unemployment insurance services, and labor market information to customers and employers. The position will plan, promote, review and evaluate services, while supporting job seekers through assessments, referrals, job development, placement, career development assistance and connections to supportive services.

Duties also involve conducting interviews, entering information into databases, researching job orders, and taking job listings from businesses by phone or in person. The position will cross-train in Career Center services, conduct Reemployment Services and Eligibility Assessments (RESEA), and collaborate with workforce partners in an Integrated Services Delivery (ISD) environment to ensure effective service delivery.

Work is performed under the supervision of the DWS Manager at the NCWorks Career Center in Conover. Travel may be required between Career Centers throughout the Prosperity Zone based on business needs.

The North Carolina Division of Workforce Solutions (DWS) mission is to develop North Carolina's workforce talent, help individuals advance their career opportunities, and meet business workforce needs by connecting talent to jobs.

Applicants who possess the following qualifications may receive management preference:

• Ability to learn methods to provide employer/jobseeker counseling, teach interview skills/techniques, or to match applicant skills to job openings and gather information from employers and jobseekers with diverse backgrounds regarding job duties, required competencies, and minimum education/experience.
• Ability to interpret program guidelines, review data, conduct problem solving activities, and prepare written documentation.
• Ability to use or learn to use computer software applications to manage daily tasks, record program activities, and access program data.
• Ability to learn customer service activities in accordance with agency standards.
• Ability to communicate orally or in writing to a variety of audiences.

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link.

It is critical to our screening and salary determination process that applications contain comprehensive information. Please make sure you complete the application in full. Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the graduation date, and certificates/licenses. Any information omitted from the application cannot be considered in screening for qualifying credit. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Include all relevant education and work experience in the designated education and work history section on the formal application.

Attached resumes WILL NOT be accepted in lieu of completing this application and WILL NOT be used for screening for qualifying credit.

For consideration for this vacancy, all applicants must complete an online application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.