Leading a team dedicated to exceptional member experiences, the full-time remote Care Navigator Manager will oversee team performance, staffing, and operational efficiency while providing coaching and development opportunities for Care Navigators. Key responsibilities Manage operational performance by setting quality standards and resolving issues impacting call center outcomes Oversee hiring, onboarding, and performance management to support employee growth and align with organizational goals Lead call center teams with a member-first focus to meet service level agreements and maintain high satisfaction levels Required qualifications High School Diploma 3+ years of experience in a customer service or call center environment 1+ years of experience in a managerial or leadership role Strong understanding of call center operations and workforce management principles Experience with call center technologies, including telephony systems and CRM platforms