Supporting administrative care management activities, the full-time Care Management Support Coordinator will perform outreach, answer inbound calls, and schedule services for Medicaid LTSS members aged 21 and older in a remote environment. Key responsibilities: Conduct outreach to members via phone to assist with care plan next steps and connect them to health plan and community resources Serve as the front-line support for member and provider inquiries, explaining care plan procedures and maintaining non-clinical member records Support member onboarding and administrative duties, including sending welcome letters and educational materials to enhance member/provider relationships Required qualifications: High School diploma or GED 1-2 years of related experience in a call center environment 2+ years of experience processing healthcare or insurance authorizations 2+ years of member or provider outreach experience in an outbound call setting Experience supporting adults aged 21+ receiving Long-Term Services and Supports (LTSS) is preferred
Care Management Support Coordinator in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.