Care Extender ECM

Location: Rancho Cucamonga, CA
Job Type: Short-Term Contract
Department: Integrated Care Management
Organization: IEHP

Job Description:
IEHP is seeking a Care Extender ECM for a short-term assignment in Rancho Cucamonga, CA.

The Care Extender will help manage incoming Enhanced Care Management (ECM) referrals, communicate with IEHP members, screen members for ECM eligibility, and refer eligible members to the appropriate Community Based Care Management Entity (CBCME).

The position also requires documenting member information and outcomes in care management systems.

Responsibilities:
Handle incoming ECM referrals.
Contact and engage IEHP members.
Screen members for ECM eligibility.
Refer eligible members to the appropriate community care management entity.
Document member information and outcomes in care management systems.
Communicate with members and providers by phone and in person.
Handle and de-escalate difficult calls.
Manage multiple tasks and meet deadlines.
Work effectively with team members.
Take initiative and complete assigned tasks.

Qualifications:
High School Diploma or GED required.
2+ years of customer service experience required.
Data entry experience required.
Teamwork experience required.
California Driver's License preferred.
Experience with Motivational Interviewing or similar communication techniques preferred.
Understanding of multicultural communities.
Understanding and sensitivity toward mental health conditions and addictive disorders.
Strong communication and interpersonal skills.
Strong organizational and multitasking skills.
Typing speed of 45 WPM.
Proficiency with Windows applications.
Ability to resolve conflicts and de-escalate calls.
Ability to work with minimal supervision.
Positive attitude and professional telephone courtesy.
Ability to take initiative and work proactively.