Supporting clients and families throughout their treatment journey, the remote Care Experience Specialist will provide care coordination, manage client communications, and act as a liaison between clients and internal teams in a full-time capacity. Key responsibilities Answer inbound calls, emails, and texts to resolve patient and family concerns efficiently Coordinate with internal teams to support client-related requests and improve patient experiences Identify gaps in treatment attendance and proactively reach out to clients to address issues Required qualifications High school diploma or equivalent Minimum 2 years of experience in a customer/patient success or support role Experience working with young adults and adolescents in a healthcare setting preferred 1-2 years of Salesforce experience or equivalent CRM platform required Knowledge of HIPAA policies and procedures
Care Experience Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.