Care Experience Manager

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

Overview

Care Experience Manager (CEM) – a vital role supporting clients and caregivers, making a meaningful impact every day.

Compensation: $45k base salary, plus bonus potential (up to 25% of salary based on branch performance), cellphone, on‑call, and mileage reimbursement for visits. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8‑hour fun day and 1 8‑hour inclusion day. Vacation hours accrue to 120 hours after the first year.

Why You’ll Love This Role

• No hands‑on clinical work required – focus on coordination and communication
• Be part of a purpose‑driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and high satisfaction
• Manage caregiver schedules to match skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate, up‑to‑date records, schedules, and reports
• Participate in the on‑call rotation – phone support only and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem‑solving with professionalism and empathy—turning challenges into opportunities
• Manage performance and support retention of caregivers through engagement and timely feedback
• Provide phone‑based after‑hours support – paid

What We’re Looking For

• Bachelor’s degree required
• 2+ years of experience in sales, customer service, or a fast‑paced office environment
• Strong organizational and time‑management skills
• Excellent communication, relationship‑building, and problem‑solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast‑paced environments
• Are proactive, adaptable, and solution‑oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters—and where you're supported to grow both professionally and personally—we want to hear from you!