Care Coordinator IWe've been helping people get back to work and life since 1992Salary Range: $ 18-21Location: Remote/In OfficePosition SummaryAs a Care Coordinator I at MTI America, you will play a vital role in supporting business operations by addressing and resolving inquiries and issues from clients, injured workers, and providers. You will handle referrals, coordinate services, maintain documentation, and ensure efficient communication across internal teams and external stakeholders. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Departments include: Intake, Diagnostics, Durable Medical Equipment (DME), Physical Medicine, Dental, Home Health, Transportation and TranslationKey ResponsibilitiesServe as the primary point of contact for incoming referrals, inquiries, and requests from clients, providers, and injured workersAccurately enter, track, and maintain case data in company systemsCoordinate services such as scheduling, authorizations, and follow-upsCommunicate updates, outcomes, and next steps to stakeholders in a timely mannerEnsure compliance with company procedures, client requirements, and applicable regulationsAssist with resolving escalated issues by collaborating with internal teams and external partnersReview documentation for accuracy and completeness before submission or closureSupport other team members and contribute to a collaborative department environmentRequired QualificationsHigh school diploma or equivalent1+ year of experience in customer service, healthcare, insurance, or administrative supportStrong proficiency in Microsoft Office and database systemsPreferred QualificationsExperience in workers' compensationBilingual (English/Spanish)Associate's degreeExperience in a managed care, medical coordination, or claims environmentFamiliarity with medical terminology and healthcare processesSkills DescriptionsCustomer Service & Relationship Management - Builds rapport with clients, providers, and injured workers while ensuring a positive and professional experienceData Entry & Recordkeeping - Accurately inputs, tracks, and maintains sensitive information in company systemsCommunication & Active Listening - Clearly conveys information in verbal and written formats and ensures understanding through attentive listeningProblem-Solving & Critical Thinking - Identifies issues, evaluates options, and applies sound judgment to resolve escalations efficientlyTime Management & Organization - Prioritizes multiple tasks, meets deadlines, and maintains efficiency in a fast-paced environmentAttention to Detail & Accuracy - Ensures that all documentation, case notes, and communications are complete, consistent & error freeWork Environment & Physical RequirementsIn Office / RemoteAbility to sit at a workstation for extended periodsCompensation & BenefitsCompetitive salary based on experienceHealth, dental, and vision insurance401(k) with company matchPaid time off, holidaysDiversity, Equity & Inclusion Statement MTI America is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.