Care Coordination Team ManagerAt St. Vincent Family Services, it's our job to help families build bright futures. Make it your job, too!We offer competitive compensation based on education, experience, licensure, and internal equity, along with comprehensive benefits, 401(k) matching, and a generous PTO package. These are just a few of the many reasons to join our team.The Care Coordination Team Manager provides programmatic supervision of the care coordination team and ensures the implementation of the specific program model. The Manager is primarily responsible for ensuring adherence to high fidelity wraparound model of care coordination, ensuring children, youth and family centered, high quality trauma informed services, positive outcomes, and satisfactory business results for the program serving children and families of a variety of socioeconomic, racial, ethnic, and cultural backgrounds. The Manager will develop a thorough understanding of local communities, demonstrate skill at developing working relationships with community agencies, and can identify potential community supports for development to assist teams working with families as part of a Child and Family Team (CFT). The Care Coordination Manager ensures the children, youth and families have a voice and choice in all coordinated care and services provided.
The Care Coordination Manager will receive both Intensive and Moderate Care Coordination Training (ICC/ MCC) and Certification for High Fidelity Wrap Around (HFWA) services. The Manager will develop and implement training plans for care coordinators in their program and advocate on behalf of children, youth and families/caregivers and within systems of care; with schools, community agencies, and other providers, focused on adherence to high fidelity wraparound principles and care. The Manager will be a positive leader and contributing member of a team, complete intensive training to learn agency philosophy, model of care, and receive supervision to ensure successful care coordination activities and ensure the best possible outcomes for children and youth and families/caregivers. All St. Vincent Family Services team members are part of teams that support each other and must effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. This position reports to the Program Director.Essential duties and responsibilities include:Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiencesEnsures that trauma informed care and evidence-based services are deliveredRemain current with research and training on best practices for serving youth and families through a Trauma Informed Care approach, and develop trainings as needed to support ongoing growth of Care CoordinatorsComplete and maintain high fidelity wraparound training complianceParticipate in CFT meetings as appropriateMaintains fidelity expectations and participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to ICC/MCC planning process and service componentsCollaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with focus on ensuring family voice and choiceMonitors program budgets relating to the operation of the assigned programsMakes recommendations on budgets and maintains a flexible approach to ensuring budget adherenceAbility to assess needs in crisis situations and inform response supported by policy and procedures for responding to risk situationsMaintains paperwork and documentation as required by all accrediting, regulatory bodies, and payors and attends trainings and meetings to acquire required skills and competenciesRespects confidential information and follows all applicable policies and procedures. Ensures operations meet quality and compliance standardsConsistently exhibits and models professionalism in language, dress, and manner and develops and maintains trusting relationships as a collaborative team memberIs courteous in all interactions with children, youth, families/caregivers, and colleagues, collaterals, and partners and handles difficult situations in a professional and respectful mannerIs quality-focused, timely and exhibits a solid work ethicMeets for weekly supervision with the Program Director and provides feedback, observations, and statistics as appropriateMay perform program duties, including holding cases and providing Care Coordination services during absence of regular staffAssist Program Director with community marketing efforts and sustaining essential relationships both internal and external to the Agency that foster program growth, as applicablePerforms other duties as assignedSupervisory responsibilities include:Provide supervision for 8 direct report care coordination team members scheduled at least biweeklyConduct group supervision/team meetings on a weekly basisEnsure completion of skill and competency-based training to supervise delivery of ICC and MCCReview, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc.
in accordance with OAC rule .2 OhioRISE Care CoordinationEnsures coordination and adherence of on-call rotation, including being on-call to Care Coordinators as neededProvide support and corrective feedback to team members to promote positive outcomesIdentify ongoing trainings needs and develop/facilitate training as appropriate to assist with ongoing employee developmentPromote an ongoing culture of team member recognition and create an atmosphere of teamworkDevelop and maintains schedules that ensure appropriate staffing levels and work completionManages absenteeism and timeliness issues with staff according to agency policiesWill monitor and address performance issues, and when required, will initiate coaching and counseling or formal disciplinary action as appropriateApprove Time Sheets and PTO requestsQualifications to perform this job successfully include:Master's Degree in Social Work, Counseling, Clinical Psychology, or related area of Human Services is requiredCurrent Licensure in the State of Ohio (LSW, LPC or MFT) is requiredIndependent Licensure in the State of Ohio (LISW, LPCC or IMFT) is preferredMinimum of two years' experience working with children and families is requiredExperience working in community-based services is preferredMust have and maintain an acceptable driving record as required by the Agency's auto insurance carrierValid Ohio driver's license and current auto insurance is requiredExcellent verbal and written communication skills are a mustMust also have the ability to communicate with diverse audiences both internal and external to the agencyBasic mathematical skills requiredProficiency with Microsoft Office products to include Word, Excel, Access, and OutlookFamiliarity with Google Maps/ GPSAbility to learn and utilize different technology systems, including an Electronic Health RecordAbility to multi-task and solve complex human relations mattersThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and listen. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Moderate noise level. Could be subject to loud verbal or displayed outbursts from potentially distressed children and/or parents seeking treatment.
Building temperature may vary during each season and the work environment may be unseasonably cold or warm during the year. May work evenings and weekends. Schedule may be variable. Will work in various community environments, including client homes, schools, and daycare environments for the purpose of training, coaching, and monitoring of Care Coordination staff.