Care Coordiantor Remote

Location

Remote (Lewisville, TX)

Schedule

Full-time, 40 hrs/week. Assigned 8-hour shift between 7:00 AM-7:00 PM CST.

Training

Monday-Friday 8:00 AM-5:00 PM CST for 4-6 weeks (camera required).

Pay

Not listed

Care Coordinator (Remote) - Lewisville, TX

Contact:

Summary

Hiring a remote Care Coordinator to support patient assistance and referral workflows. This Care Coordinator role includes inbound/outbound calls, CRM documentation, patient status updates, and follow-up outreach. Candidates with call center experience, healthcare support, insurance benefits knowledge, or pharmacy operations exposure are encouraged to apply.

Responsibilities

• Create and update referrals/applications in CRM systems
• Respond to patient questions about their case status and next steps
• Document accurately in proprietary software during live calls
• Place outbound calls for follow-ups and confirmations
• Maintain quality, professionalism, and detailed documentation
• Work efficiently in a metrics-driven, high-volume environment

Qualifications

• High School Diploma/GED (required)
• 2-4 years customer-facing experience (preferred)
• Strong computer skills, data entry, and Microsoft Office experience
• Strong communication and attention to detail

Remote readiness

Private workspace and hardwired broadband internet (no WiFi/cellular/satellite)

Application requirement

Laptop/desktop + Google Chrome; plan 20-30 minutes to apply