Providing vital support in a fully remote capacity, the full-time Care Center Representative will respond to emergency and non-emergency calls, monitor medical alerts, and deliver compassionate customer care while managing sensitive information and maintaining accurate records. Key responsibilities Answer incoming calls and dispatch responses based on established protocols Monitor medical alerts and provide support during critical situations Record call details and maintain accurate customer information in real-time Required qualifications High School Diploma or GED required 0-1 year of customer service experience, preferably in a contact center or healthcare setting Proficient typing skills (minimum 35 WPM) Familiarity with customer service software and CRM systems preferred Willingness to work weekends, overtime, and flexible hours as needed