Care Access Specialist

Providing compassionate support and guidance, the full-time remote Care Access Specialist II will facilitate patient access to mental healthcare services, manage onboarding processes, and ensure a smooth transition into care while maintaining accurate documentation and fostering relationships with clients. Key responsibilities Accountable for connecting patients to care and ensuring they keep their first appointments through proactive follow-up Guide patients through their care journey by providing information, reassurance, and support while coordinating clinician matching and scheduling Maintain accurate client records and collaborate with teams to enhance the patient experience and streamline access to care Required qualifications High School Diploma, GED, or equivalent required; Associate degree or some college coursework preferred 1-2 years of experience in a customer service call center or similar client-facing role required Experience in healthcare or behavioral health preferred Strong organizational skills with the ability to manage multiple tasks and follow-ups effectively Basic understanding of healthcare workflows and experience using electronic health records and scheduling systems