Care Access Specialist II (Fully Remote)

• Serve as the first connection for patients seeking mental health support at Headlight.
• Provide clear, compassionate guidance on services, eligibility, and clinician matching.

What You'll Need:

• 1-2 years customer service or call center experience, healthcare preferred.
• Strong verbal and written communication skills with attention to detail.
• Medical, Dental, and Vision coverage, plus paid vacation, sick, and holiday time.
• 401(k) plan with company contribution and professional development opportunities.
• $22 - $24 per hour, with a monthly incentive plan based on appointments scheduled and kept.

Headlight

Headlight is a mental healthcare company founded by psychiatrists, transforming the way people access care and the way clinicians deliver it. They are a dedicated clinical team focused on improving patient outcomes and elevating standards of care.