Serving as the first point of contact for patients and staff, the full-time remote Care Access Representative will assist in patient registration, schedule outpatient appointments, and ensure accurate patient information while providing excellent customer service in a high call volume environment. Key responsibilities Demonstrates a caring and professional demeanor while managing customer relations and meeting call quality standards Verifies and maintains accurate patient information to ensure safety and billing accuracy, following established workflows in Epic Schedules new and follow-up patient appointments and manages telephone communications effectively Required qualifications High School Diploma or GED One year of customer service and/or clerical experience